Dear Comcast/Xfinity customers…
Times are hard enough to make sure you can catch your show when you need to. So… the World gave us DVR. And the World was happy. On day two, the World gave us the X1 platform. And the World was happy. On day three, the World takes away our X1 platform. And the World was, errrrrr, happy???
According to the Comcast forums… many are having trouble.
The code error, as seen above in the picture, is RDK-03031. According to Comcast, you see this message when the X1 box is having trouble connecting to the X1 Platform (just as the picture above states). Here is what is suppose to resolve the problem:
However, the instructions above don’t seem to fix the issue at hand. There are many people in forums that are having trouble. Many are saying their Internet works still, but TV is a no go.
Many have said they have tried these instruction more than once. I have the X1 platform, and I have tried three times now. I have called the tech support number multiple times. All I get is a busy signal.
I tried to use the online Chat for help. With this, all I got was a “Connecting to Agent” status. 40 minutes later and it still says this. Frustration starts to set it.
My Roku purchase seems to be looking better and better each time I use it, and tonight won’t be no exception. In fact, tonight will be an awesome night to catch up on those TV shows I have been missing.
According to tch3612: No Connection.